When your boss or colleagues ask you to do something, do you always say 'yes'? How difficult is it to say 'no'?
Listen to four conversations.
Match each conversation to the requests in A-D
A. to work late
B. to do some paid overtime
C. to take a day off next week
D. to work during the lunch break
Each person answers 'yes' in a different way. Listen again and match these answers to requests A-D. Which response sounds the most eager, most helpful and least positive?
Yes, no problem.
Yes, I suppose so.
Listen to the conversation again, focus on the intonation (tone and voice going up or down) of these expressions and practise saying them out loud.
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