Refunds and Cancellations
Customers can request for cancelling registration and refund up to 48 hours before the first lesson by sending an email to info@Englishology.net from their registered email address. Refunds are processed within 5 work days after a confirmation from the customer and deducting 2.5% for processing the transaction.
When prevented from attending the course by acts, events, omissions or accidents beyond their reasonable control, the customer can request for cancelling registration and refund at any point before or during their course. Such requests are reviewed on a case by case basis and Englishology reserves the right to reject the request when it does not arise from a failure in service delivery by Englishology and/or to deduct an administrative fee when the request is approved.
Englishology reserves the right to cancel a class up to 48 hours before the first lesson. In such cases refunds are automatically processed without any deductions. Classes can also be cancelled/postponed if Englishology is prevented from or delayed in carrying on its business by acts, events, omissions or accidents beyond its reasonable control including act of God, war, riot, civil commotion, malicious damage, terrorist attack, compliance with any law or governmental order, rule, regulation, or direction.